How to Ace a Job Interview?
Job Interview: Dos & Don'ts
Job Interview preparation Tips
Good & Bad Job Interview Techniques
Questions to Ask During a Job Interview
Do you consider yourself a good communicator?
What are actually the benefits of communicating well?
Have a look at the list of advantages below and
it will make you aware of the importance of good communication.
Some interesting episodes are illustrated which show the impact
of good and poor communication.
Effective communication will allow YOU to:
- Get the correct information quicker.
- Build credibility with customers and colleagues.
Thomas was a receptionist at a mainline Philadelphia law firm when one of the firm's oldest clients entered the office. Rather than greet her with, "Good morning, Mrs. Stevenson," as everyone else had for years, Tom decided to be friendly and said, "Hi Samantha, how's it going?" Mrs. Stevenson promptly decided to retain the services of a different law firm, explaining to one of the partners that the receptionist was improperly trained."
- Develop more intimate relationships.
Build loyalty in a supportive
- Unleash creativity within yourself and others by building on each other's ideas.
- Improve teamwork.
Use "we" when referring to work done by your team. Acknowledge your coworkers' contributions by using "we" instead of "I" and "our" instead of "my". Try to avoid "I launched the new marketing campaign." Instead, say, "Our team worked closely to launch the new marketing campaign."
- Facilitate problem solving.
The way you formulate a request makes a difference. Saying to your floor manager, "Mr. Smith, would you straighten out Ms. Peters chronic tardiness?" is certainly better than "Mr. Smith, you better get Ms. Peters to work on time immediately or you're out of the merit pool!" but it is not as good as "Mr Smith, Ms. Peters is chronically late and it's having a negative impact on the entire unit's performance. Would you please impress on her the importance of being on time? I'd like this problem solved by next week. Thanks."
- Build consensus for decisions.
- Motivate others to work more effectively.
- Conduct and participate in more effective meetings.
An interesting episode - how not to do it:
A manager at a large technology company had been dealing with two employees, Kelly and Mark, who were constantly at each other's throats - arguing loudly in staff meetings, spreading vicious gossip, even threatening each other with bodily harm. He was tired of these disruptions, but so far his reprimands had not worked. Finally, he blew up in a staff meeting, called them both idiots, and suggested they go back to the sandbox where they belonged. Phil immediately made a call to Human Resources, and the manager ended up with a reprimand.
Don't let it happen to you!
What did this manager do wrong? He violated one of the crucial
rules of employee relations - don't ever ridicule an employee,
and don't discipline an employee in front of other
- Save time and energy, reduce rework, and increase productivity with clear instructions and discussions.
An interesting episode - how a company solved an employee's dilemma:
A vice president of sales for an agricultural products company promoted a salesperson who handled regional accounts, mostly face to face, to the national division. Suddenly, her division started losing clients. He inquired after the matter with one of those clients, who told him that his new salesperson's letters and contracts contained numerous spelling and grammar errors. The client noted that running the letter through a spell check program was quick and easy, and that, surely, there were others who could proofread her work. If this attention to detail was unimportant to the salesperson, other details may be equally unimportant but much more damaging to his company. The vice president spoke to the salesperson, who explained that she had not done much writing in her former position. The company paid for her to take a business writing course. She is again a top salesperson.
Avoid needless arguments.
Reduce hurt feelings - yours and those of
Overcome paralyzing anger, fear, or
- Respond to feedback and criticism appropriately.
- Give more constructive criticism.
want to offer a different opinion, don't just say,
"Sharon, you're wrong. If you took time to read the report,
you'd understand." Better to avoid a confrontation and harsh words by
not using the accusatory "you" and gently pointing out another
point-of-view. You may say instead:
"Sharon's point about our on-time delivery record is
interesting. I was reviewing last year's customer service survey
yesterday, and it pointed out a different reason why our delivery
record may not be up to par."
Solicit helpful advice.
Give the kind of advice others can really
Negotiate for what you want without
diminishing the other person.
Win more cooperation when others' response is
- Stand firm on your opinions without giving offense.
- Give and accept appropriate praise and compliments.
Another episode - how not to do it:
An assistant professor recently received tenure and promotion to associate professor. His chair, who had been made full professor the previous year, complimented him as follows: "Congratulations on getting tenure. Of course, being named full professor is better."
So, bear in mind to always compliment politely,
precisely, promptly and publicly.
Manage your own conflicts without escalating
Mediate others' conflicts without getting
Exercise more power over decisions affecting
Influence and motivate others without
Find ways to "work around" difficult
Generate enthusiasm for your ideas and
Receive more invitations to accept leadership
roles on committees.
Receive more invitations to speak publicly to
Increase your own and others' job
"Pick other people's brains" profitably:
ideas, experiences, habits, attitudes, and hard-core
Broaden your network of friends.
Build your self-esteem by learning to be
Defend your rights without manipulating or
Handle insults, sarcasm, or other verbal abuse
Reduce your fear of vulnerability and decrease
feelings of loneliness.
Listen better so that others feel understood
- Generate meaningful or entertaining conversations.
- Reduce cross-gender conflicts because of style differences and understand meanings from those of other cultures.
An interesting episode - how not to do
Amanda, a sales representative from the US, was visiting Spain to train the sales force there. After several days of enduring mid-morning arrivals and long lunches, Amanda lost her temper. "You need to learn that you can't just waste all this time every day," she told the sales team. "If you're so lazy that you can't get here by 8:30 and get back from lunch in an hour, you're all fired." Amanda's mistake was in believing that the company culture she was used to - starting early, eating lunch at one's desk, and working through the afternoon with no breaks - was superior. Not wanting to lose their jobs, the employees played by her rules the next day. As soon as she left Madrid, however, they resumed their standard procedures - and never gained any respect for Amanda.
Improve your physical health by reducing
stress caused by misunderstandings.
Improve your mental health by growing as a
person and developing more supportive relationships.
- Lead others to mutual benefits and goals.
remember that the person who is able to draw people into
conversations, introduce interesting topics, and make everyone
comfortable is appreciated in all situations, business and
social. Having good communication skills is an art that can be
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